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I have problems installing Tranz.
If you get an error message similar to "certificate not on phone", this is most likely due to your phone not supporting the Thawte root certificate. Please go here for information onto how to find out if you have this certificate on your phone. If you dont have Thawte root certificate on your mobile phone, you can still use Tranz by installing the Unsigned Tranz which you can download at
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Application Access error
If you get an error message like "Application access not allowed" while you are trying to recieve or send files, then you might need to change your "Application access" settings of Tranz for you to recieve and send files. To change the Application access of your Tranz, follow the below instructions
1.First exit Tranz.
2.Select Options on the bottom left side,
3.Select Application access,
4.Select Data access,
5.Select Read user data and choose Always allowed. If you cant choose Always allowed then choose Ask every time.
6.Go Back, Select Add and edit data and repeat the instructions mentioned in the above step.
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Where do the files that i receive via Tranz get stored in the phone? Can i change the location?
By default all your recieved files is stored in your phone memory. For instance music files will be stored in the Music folder of your phone memory, images inside the Images folder, and so on.
You can change the download folder to your choice from your Tranz settings.
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Will all the files in my phone be visible to my Tranz friends?
No. Only the files that have been imported to Collections will be visible to Tranz friends.
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Can my files be accessed by Tranz users other than my friends?
No. Even your Tranz friends will recieve your files only after you accept their file requests.
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How do i send a file to one friend and not share it publicly with other friends? Can i send a file privately to a friend?
Yes, you can send a file privately to a friend through a feature called Private send which you will find in the Options menu.
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How do i report abuse about a user or a file?
If you find any file disturbing or derogatory, you can report that file as abuse. Just click the file and choose Report abuse from the pop up.
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How can i invite friends who are not in my phonebook?
You can invite/add a friend who is not in your phonebook by going to Options > Tools > Add friend
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What is Unsigned Tranz?
Tranz is signed using the Thawte code signing certificate. An unsigned version of Tranz is provided because some mobile phones do not support the Thawte certificate.
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How to check if the Thawte root certificate is on your phone:
If the installation of TRANZ fails this could either be due to that your phone does not have the Thawte Premium Server root certificate, or it could be that it is incorrectly configured. Please follow the steps below to check that your phone has the Thawte root certificate correctly installed:
Sony Ericsson phones:
Depending on the model of the phone there are 2 different ways of checking for the Thawte root certificate:
1. Go to Settings->General->Security->Certificates->Java Certificates
2. Go to Settings->Connectivity->Internet Settings->Security->Java Certificate
Please make sure that Thawte Premium Server CA is in the list of certificates for Java.
If this certificate is not there it means that your operator has chosen to remove this certificate from your phone.
Nokia Series 60 phones:
Go to Tools -> Settings -> Security -> Certif. Management
Check that you have the Thawte Premium Server CA in the list of certificates.
If this certificate is not there it means that your operator has chosen to remove this certificate from your phone.
If you can find this certificate, then press Options->Trust Settings
Please make sure that the App. installation is set to Yes.
Please make sure that the Online Certificate Check is set to No.
Nokia Series 40 phones:
Go to Settings->Security Settings->Authority certificates->Certificate list
Check that you have the Thawte Premium Server CA in the list of certificates.
If this certificate is not there it means that your operator has chosen to remove this certificate from your phone.
If you can find this certificate, then press Options->Select use and make sure that the App. signing is enabled.
Please make sure that the Online Certificate Check is set to No.
